Refund and Returns Policy

Our Refund and Returns Policy lasts 30 days. We cannot offer you a full refund or exchange if 30 days have passed since your procure. This is under our Refund and Returns Policy.

Our Refund and Returns Policy lasts 30 days.

Table of Contents

  1. Overview of the Return Eligibility Criteria
  2. Specific Non-Returnable Item Categories
  3. Partial Refund Situations
  4. Refund Process and Steps
  5. Exchange Request Process
  6. Return Shipping Costs Details
  7. Frequently Asked Questions (FAQ)
  8. Additional Support Resources

Overview of the Return Eligibility Criteria

To qualify for a return, your item must meet these criteria:

  • Unused Condition: Must show no signs of use. For instance:
    • Clothing has tags still attached.
    • Electronics have not been powered on or opened.
    • Beauty products are unsealed.
  • Original Condition: The item must be in the same condition as received:
    • Clothing has not been altered and remains unworn.
    • Electronics are free of scratches and include all accessories.
  • Original Packaging: Items returned in the original packaging ensure safe transit.

Specific Non-Returnable Item Categories

Some goods are exempt from returns, including:

  • Perishable Items: Food, flowers, newspapers, or magazines.
  • Intimate Goods: Underwear or sanitary items.
  • Hazardous Materials: Chemicals and flammable liquids or gases.
  • Digital Products: Gift cards, downloadable software, certain health items.

receipt or proof of purchasePlease do not send your purchase back to the manufacturer.

Partial Refund Situations

Partial refunds may be issued for:

  • Books with visible signs of use.
  • Opened media items (CDs, DVDs, software).
  • Items not in original condition or missing parts not caused by our error.
  • Return requests submitted more than 30 days after delivery.

Refund Process and Steps

Steps to Retrieve Your Refund

  1. Check your bank account.
  2. Contact your credit card company; processing times may vary.
  3. Reach out to your bank; they may have standard processing times for refunds.

We will send you an email after receiving and inspecting your return. This email will notify you of the approval or rejection of your refund based on our Refund and Returns Policy. A credit will be applied automatically to your credit card or the original method of payment.

Exchange Request Process

Only regular priced items can be refunded; sale items are non-refundable as per our Refund and Returns PolicyTo exchange damaged or defective items, please reach out us. .

To exchange an item for the same one, email us at [email protected]. Send your item to:

5 Nordre Torv,
Honefoss,
3513 Norway

If the item was marked as a gift, it was sent directly to you. You’ll receive a gift credit for the value of your return.

Return Shipping Costs Details

To return your item, please mail it to:

5 Nordre Torv,
Honefoss,
3513 Norway

You will be responsible for your own return shipping costs, which are non-refundable. These costs will be deducted from your refund, as specified in our Refund and Returns Policy. We recommend utilizing a traceable shipping serviceshipping insurance to guarantee receipt.

Frequently Asked Questions (FAQ)

1. How long will it take to process my return?
Typically, refunds are processed within 5-7 business days once we receive your item.

2. What if my item is defective?
If you receive a defective item, message us immediately for assistance.

3. Can I return an opened item?

4. How do I track my return?
You can observe your return using the shipping offering’s tracking number if you selected a traceable option.

5. Can I exchange clearance items?
Unfortunately, clearance items are not eligible for exchange according to our guideline.

Additional Assistance Resources

For further assistance with our Refund and Returns Policy, please contact us at [email protected].

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